Picture this: You worked all day long and finally get to come home, tired and hungry, frustrated with the amount of overtime you’ve been having to do. You throw something in the microwave, not wanting to cook. All you want to do is kick off your shoes, eat your leftovers on the couch and binge watch your favorite show until you fall asleep. You get all settled and pick up the remote. You click the power button. Nothing. You manage to get off the couch and walk over to the television set to push the main power button. Absolutely no reaction. You try for the next 20 minutes to unplug and plug everything, reset all the buttons you can think of, change batteries, etc but nothing seems to work. Finally you call the help line for your brand of TV. They’re closed. Call back during business hours. Sinking into depression, you eat your now cold leftovers and cry yourself to sleep. Well alright, maybe it wasn’t as dramatic as that but it could have been. What would have made that situation better? 24 hour answering service, that’s what. Maybe if the company loved you enough they would have a call handling service so that you could binge watch whatever show you wanted after a long, hard day at work. You deserve that much, right? Right.
So does everyone else. A 24 hour answering service is a great service to offer your customers if you want to keep them around. Here are a few benefits of after hours answering services.
- People Can Call After Work
We already established that you need your TV company most after you get off work. What’s the point in having a help line if people can only call for assistance when they are supposed to be at work and not watching their television or whatever they need help with? A 24 hour answering service is a great idea because the main times when people call is after work and on weekends. During business hours they are working and not worrying about what it was they needed help with at home.
- Increase in Customer Satisfaction
The danger of not having 24 hour live answering service is that if a customer can not get hold of the company when they want to, they may just give up on the item altogether and return it to the store. This causes a loss in profits to the store and probably a lost customer as well. If a customer knows they can reach the company at any time they will be more inclined to buy the item in the first place and if something happens, keep the item and try to get it sorted out. Moreover, if the company works with them to sort out the problem, customer satisfaction rates go up and more business comes in.
- Gives Off a Big Business Vibe
Let’s face it, only small businesses don’t invest in an answering service. Especially if you are a small start up company, you need to connect with a 24 hour answering service provider. This will give customers a confidence that you are legitimate and willing to work with them, especially if they are unfamiliar with your product or service. If you are the type of establishment that takes appointments, your customers will want to know that they can reschedule and cancel appointments even after hours so they aren’t calling minutes before their morning appointment to tell you they can’t make it. Generally, people like to be a little more thoughtful and proactive than that and want to be able to at least call the evening prior to their appointment if they realize they aren’t going to be able to make it through the use of a professional answering service.
There are many more reasons to have this type of service connected to your company. People want to be able to deal with situations right then when they think of them. They don’t want to wait for your establishment to open in order to rectify an issue. Catering to customers may be a hassle but in the end, they are why you still have a business so you should show them you are grateful.