How Did Your Last Hotel Stay Go?
Vacations are meant to be relaxing. They are supposed to be a time of enjoying days away from work and away from the responsibilities of the busy lives that we lead. When hotel problems occur, then, guests hope that solutions can be found as quickly as possible. From rooms that are not clean to air conditioners that are not working, hotel customers need to know that their concerns will be taken seriously and that they will be remedied in a timely and respectful manner. In an effort to reach this goal, a growing number of hotels find that the best way they can provide great customer service is to make sure that staff is well trained. And while part of this training happens on site with managers and staff members,…