How Was Your Last Hotel Stay?

Best hotel software systems, Customer service, Hotels software
You wish that every hotel would treat you the way you were treated this weekend. From the minute you checked in to the property, through the requested wake up calls, and until you were on your way back home, the stay was excellent. in fact, the positive experiences with this particular property started when you made your first phone call to ask about room availability. Even though you were dealing with a phone reservation center, the process was both painless and pleasant. When you compare this great customer service to some of your previous stays on other properties, the rest fall short. Disconnected calls, unanswered questions, messed up reservations, and unexpected charges are frequent parts of the typical hotel reservation process, but the property where you stayed last weekend was…
Read More