25May 2018 by Computer Crash

What Are the Benefits of Property Management Systems?

Client loyalty, Customer service, Pms system
New cloud computing technology is changing everything, including hotel management and the hospitality industry. People in the hospitality businesses understand the importance of customer service. A single bad review can have a ripple effect, and so can a good review. New hotel management software lets guests control not only bookings but also room service and other factors. It can help to improve the customer experience and build client loyalty. The benefits of property management systems or pms go beyond this, however, by bringing all operations into a single seamless system that can be accessed from any location. This also helps in streamlining operations and making things much easier for staff. Why great customer service is important
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24Jun 2017 by Computer Crash

How Was Your Last Hotel Stay?

Best hotel software systems, Customer service, Hotels software
You wish that every hotel would treat you the way you were treated this weekend. From the minute you checked in to the property, through the requested wake up calls, and until you were on your way back home, the stay was excellent. in fact, the positive experiences with this particular property started when you made your first phone call to ask about room availability. Even though you were dealing with a phone reservation center, the process was both painless and pleasant. When you compare this great customer service to some of your previous stays on other properties, the rest fall short. Disconnected calls, unanswered questions, messed up reservations, and unexpected charges are frequent parts of the typical hotel reservation process, but the property where you stayed last weekend was…
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