Three Ways Consumers Are Driving Changes in Hospitality
Customer service has always been one of the most important keys to success in the hospitality industry. Providing great customer service can make or break the biggest chain or the smallest mom-and-pop affair. One of the challenges of providing excellent customer service, though, is keeping up with trends and changes driven by consumers. Read on for three key ways that current generations of customers are driving changes in customer service. Technology is making everything easier for everyone. The biggest challenge of technology for hospitality is simply embracing it. Customers already have! Guests are using it more and more from the initial research stage right through all aspects of their stay (more…)